Booking Policy

BOOKING PROCESS

Once we have selected your session date and begun the booking process, you will receive an email through Pixieset containing:

• Your questionnaire
• Your contract
• Your invoice

All contracts, invoices, and payments are processed exclusively through my Pixieset booking system. No outside payment methods are accepted.

PAYMENT POLICY

Pixieset offers multiple secure payment options, including major credit and debit cards as well as additional digital payment methods available within the platform. Clients may choose the option most convenient for them.

A 50% non-refundable retainer is required within 12 hours of receiving your booking proposal to secure your session date.

The retainer secures your session date and time exclusively for you. Once reserved, that time is removed from availability and cannot be offered to other clients. Because of this, the retainer serves as a cancellation fee and is non-refundable.

The remaining balance is due 72 hours prior to your scheduled session and will be processed through Pixieset.

If a session is booked within 14 days of the scheduled date, payment is due in full at the time of booking.

Payment plans are available upon request and must be arranged in advance through Pixieset.

Failure to complete payment by the stated deadlines may result in cancellation of your session and forfeiture of the retainer.

Your session is not confirmed until both the signed contract and required payment have been completed through Pixieset.

MINI SESSIONS

Mini Sessions are booked exclusively through the designated Pixieset booking link.

• Payment is due in full at the time of booking.
• Mini Sessions are non-refundable.
• Mini Sessions cannot be rescheduled.

Due to the limited and high-demand nature of Mini Sessions, your time slot is reserved exclusively for you and removed from availability for other clients.

Mini Sessions may be gifted.

A signed contract must be completed through Pixieset at booking.

CANCELLATION, RESCHEDULING & ILLNESS POLICY

I understand that life happens. However, your session date is reserved exclusively for you and removed from availability for other clients.

Standard Rescheduling (Non-Emergency)

• A minimum of 5 days’ written notice is required to reschedule a session.
• One reschedule is permitted as a courtesy with proper notice.
• Additional reschedule requests will require a new retainer.

If proper notice is not given, the retainer is forfeited.

If a session is canceled without rescheduling, the retainer is forfeited.

Last-minute cancellations result in lost booking opportunities and are non-refundable.

Illness Policy (Important for Newborn & Family Safety)

Because I photograph newborns, births, and families, health and safety are taken seriously.

If anyone in your household is experiencing:

• Fever
• Flu-like symptoms
• Vomiting
• Respiratory illness
• COVID symptoms
• Or exposure to a known contagious illness within 48 hours of your session

You must notify me immediately.

In these situations, your session will be rescheduled to protect all parties.

Rescheduling due to illness or true emergencies will be handled with understanding and flexibility.

Birth Sessions

Birth photography operates under a separate Birth Photography Agreement due to the unpredictable nature of labor.

TARDINESS

Please plan to arrive 10–15 minutes early.

Late arrival may result in:

• A shortened session
• A late fee
• Or the need to reschedule

Details are outlined in your signed contract.

IMAGE RIGHTS & EDITING

Final delivered images may not be altered, filtered, color-adjusted, retouched, or edited in any way.

The only modification permitted is cropping for personal printing or social media formatting.

No presets, filters, brightness adjustments, or additional edits may be applied.

My editing style is intentional and consistent with my brand.

I do not perform body reshaping or alteration. Standard retouching includes skin refinement, color correction, and minor distractions while preserving natural features.

You will always look like yourself.

PRINTING PROCESS

There are many online printing options available; however, not all labs meet professional archival standards.

While you are not required to order prints through my professional lab, I strongly recommend doing so to ensure accurate color, longevity, and overall quality.

When ordering through your Pixieset gallery:

• I personally review your selected images
• Make any necessary refinements
• Prepare each file specifically for the size and format requested

This ensures the highest possible print quality.

By completing your booking through Pixieset, including signing your contract and submitting payment, you acknowledge that you have read and agree to all policies listed above.